Privacy Policy

Cascade EV LLC ("Cascade EV," "we," "us") respects your privacy. This policy explains what information we collect and how we use it.

Information we collect

We collect only the information you provide directly to us — through our website contact form, by phone, or by email. This may include your name, email address, phone number, and details about your service request.

How we use your information

We use your information solely to respond to your service inquiry, schedule appointments, and provide updates about your repair or service, including appointment confirmations, status updates, and completion notices. We may contact you by phone, text message (SMS), or email for these purposes.

SMS / text messaging

If you provide your phone number — by submitting our website contact form or by phone — you agree to receive text messages from Cascade EV LLC related to your service request. Message and data rates may apply. Message frequency varies based on your service activity. You may opt out of text messages at any time by replying STOP to any message, or by contacting us at service@cascadeev.co. Reply HELP for assistance.

No mobile opt-in information or phone numbers collected for SMS purposes will be sold, shared, or disclosed to third parties or affiliates for marketing purposes.

Sharing of information

We do not sell, rent, or share your personal information with third parties, except as necessary to operate our business (for example, our scheduling and customer communication platform) or as required by law.

Data retention

We retain customer information for as long as necessary to provide our services and maintain business records, unless you request deletion sooner.

Your choices

You may opt out of text messages at any time by replying STOP. You may request that we delete your information by contacting us at service@cascadeev.co.

Contact us

Questions about this Privacy Policy can be directed to service@cascadeev.co or (509) 479-4908.